Our Chauffeur Service
About Our Chauffeur Service
Milton Executive Cars is an award-winning chauffeur service. We take the stress out of your corporate travel plans and provide a reliable, private and luxurious chauffeur service that can take you anywhere in the UK. Founded in 1993, we have been serving the business community for almost 30 years and have built a reputable company who put their clients first. Airport transfers are our most popular service, so whether you need to go from Cambridge to Stansted, Heathrow, Gatwick or Luton, we can help. Here is how our story began.
Starting Life as a Cambridge Taxi
Milton Cars was born in 1993. After pivoting his career, Bob was working driving a Cambridge Taxi. After learning the trade and with a long background in management, Bob and Diane took the leap and decided to start their own business – Milton Cars. The business started it’s days in a converted garage in Milton, serving the local residents both local taxis and airport transfers. Demand for the service grew due to the company’s competitive pricing and reliability. Within months, with the phone ringing steadily, Diane also gained her taxi badges and Milton Cars had 3 regular drivers. On the weekends, their daughter, Claire, was asked to man the phones as it was all hands on deck!
In early 1995, 18 months after Milton Cars began, what looked like just another booking, changed the pathway of the business. Diane had picked up the CEO of a Cambridge IT giant who was so impressed with the car and service, he moved the entire company’s business chauffeur services across. This started the recruitment process a number of new chauffeurs and the decision to rename the brand to Milton Executive Cars.
In 1996, the focus changed from Cambridge Taxis to airport transfers. Although the local community were sad to see the demise of the service, focusing on this new venture was a requirement from the business clients they were rapidly acquiring. The decision was made to change from a Volvo to a full Mercedes fleet. The Mercedes brand had been winning chauffeur car of the year continually, and it was important for us to bring our clients the very best we could offer. In fact, they are still our and our clients favoured brand, even today.
Business Chauffeur Services
With the demand for our chauffeur service continuing to grow, Milton Executive Cars became the first chauffeur company in the area to move to a fully computerised booking system. Implementing the new system gave our clients the fast confirmation of bookings, removed the opportunity for human error and increased our office functionality, enabling us to respond to our clients faster. It was an important moment as the business secured several large company contracts for business chauffeur services on the back of the investment and the fleet continued to grow.
As the business and fleet grew, so did the need for office space. At the beginning of 2000, now office space was secured in Ely. After trading for so long as Milton Executive Cars, the decision was taken to keep the company name in tact. Why we are called Milton is still one of the most frequently asked questions we get still, all these years on! Our new office space gave us room to grow and after 7 years in the business, we were most definitely the leading supplier of chauffeur services in Cambridgeshire.
During this time, the chauffeur service industry became much more competitive and many more suppliers joined the market. Despite this, the strong reputation of Milton Executive Cars continued as after 2 years, we were on the move again due to our rapid growth. In 2003, our new home became Granta Park.
From here, the business continued to go from strength to strength. Brand reputation was at an all time high, and Bob and Diane were working long hours in the office, building strong relationships with our clients. It is the very foundation of what our business is based on. Working in partnership with our clients as an extension of their business. It served the company well. In 2007, Claire joined the business full-time and within a short space of time, the chauffeur service now had it’s very own website! Before this, new clients had always come through word of mouth, and now new clients were finding us organically on the web!
Due to this new development, business continued to grow at pace, and once again, Milton Executive Cars was on the move again. This time to a self-contained unit in Haddenham, where we could more easily welcome our chauffeurs and store our fleet. It was to be another period of rapid growth, with the acquisition of a competitor which saw us take on another 6 chauffeurs overnight. With that, leading from the front once again, we became the first airport transfer service in Cambridge to launch what was then groundbreaking PDA technology. This would mean that we could identify our drivers location quickly and easily, enhancing the service we could provide to our clients. Given that many of our clients come from Cambridge’s world renowned technological sector, it has always been important that we are ahead of the curve in terms of our own technology.
Due to these exciting developments, 2013 saw the company take on not only it’s first employee, taking the office team to 4, but we also joined social media! Keen to engage with clients about our fast growing chauffeur services, such as wedding cars and hire a chauffeur for a day, we took to every platform possible.
It was 2016 where things really started to get exciting! After another period of rapid growth in the demand for business travel and airport transfers, our office staff grew to 5 and we moved to Ely, where we still operate from today. Our commitment to technology and bringing our clients the very best in terms of efficiencies and service levels, we were again, the chauffeur service to introduce free WiFi in all our vehicles. This was popular with all clients both business and personal, for finishing those last few emails or entertaining the excited children on their holiday transfer.
Award Winning Chauffeur Company
From there, the business continued strong. With the introduction of new office staff, we were able to start to give something back to the community in which we worked. Being a family business, we wanted to make a difference to the community we served whilst ensuring the causes were close to the heart of the office and driver base. We set up various community fundraisers which raised thousands of pounds for charity, such as the National Autistic Society, Macmillan and the local Foodbank. We were elated when we were recognised as winners of the Ely Business Award for our contribution to the community, and finalists for the Best Customer Service award. Our chauffeur services are now award-winning!
With a dedicated workforce and highly respected chauffeurs our business has grown year on year by 20-25% since 2017. Our office hours have increased to reflect demand, but our 24-hour dedicated line is always open. We have upgraded our computer systems to the most sophisticated in the country, to give you the very best.
Who will you speak to?
Our office team is made up of 7, focused and driven people who are all committed to providing clients of our chauffeur service the very best in terms of customer service and delivery. We all have our individual specialisms, but we are a hands-on team who thrive on a busy working environment and can jump in to each others shoes whenever it is required!